Cyberspaceman is iSware's hosting and domain name department, specialising in hosting for clients of our other products.
If you would like to report any cyberspaceman hosted site please contact the email address: firstname.lastname@example.org and we will investigate.
If you would like to contact us regarding a issue about the service you receive there are a couple methods of doing this.
Initially your complaints would be dealt with by the first available operative, for 99% of issues this can be easily resolved. If you are still are unhappy then please ask to speak to one of the management team, who will be happy to deal with your complaint.
If the complaint is regarding a .co.uk registration process you are also able to make a formal complaint about a registrar to Nominet (the .uk registry) here: http://www.nominet.uk/resources/complaints
Our support services are provided by means of email, telephone (Monday to Friday, 9 to 5) and trouble ticket. Our contact details can be found on the Contact Us Page. Should you contact us during working hours, we will respond you your queries and issues within 1 hour and will advise any lead time to as prompt a resolution as possible.
If you contact us by email or raise a trouble ticket outside of normal working hours, we will respond by the end of the first hour of normal working time and advise (as above).
Should your organisation require out of hours technical support, we will provide this at an additional charge (depending on your needs) and provide you with out of hours contact details.
If you’re not happy with the initial outcome of any .uk domain name complaint, then please feel free to escalate your .UK issue to Nominet (the .uk registry) here: http://www.nominet.uk/resources/complaints